Whakairo: carving a values-led approach to understand and respond to the mental health and substance use of the New Zealand population.

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Responding to the tāngata whai ora voice: an Aotearoa New Zealand quality improvement solution.

Understanding and responding to the voice of people receiving mental health and addiction services is imperative. The policy environment in Aotearoa New Zealand is shifting to place greater value on gathering input and feedback from people accessing health services. This viewpoint article looks at the use of patient reported experience measures (PREMs), with a particular focus on mental health and addiction services and the development of Mārama Real-Time Feedback (Mārama).