Australas Psychiatry
December 2015
Objective: The paper reports on the establishment of Papua New Guinea's first ever health call centre.
Method: Details of the phone calls received during the first nine weeks of the call centre's operation are presented.
Results: The data on phone call rates and types indicate a slight increase in utilisation of the service over the initial period.
This paper presents the findings of a research project which has involved the establishment of a maternal health phone line in Milne Bay Province of Papua New Guinea (PNG). Mobile phones and landline phones are key information and communication technologies (ICTs). This research study uses the "ICTs for healthcare development" model to ascertain benefits and barriers to the successful implementation of the Childbirth Emergency Phone.
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