Observer accuracy and behavior analysis: Data collection procedures on hand hygiene compliance in a neurovascular unit.

Background: Although observational studies are popular, little has been done to study the integrity of human observers and the data collection process. Issues of data collection integrity threaten functional findings, leading to problematic interpretation and decreased replication. In our study the response effort associated with hand hygiene data collection in a hospital setting was manipulated using an altered data collection tool.

The effect of feedback on the accuracy of checklist completion during instrument flight training.

This study examined whether pilots completed airplane checklists more accurately when they receive postflight graphic and verbal feedback. Participants were 8 college students who are pilots with an instrument rating. The task consisted of flying a designated flight pattern using a personal computer aviation training device (PCATD).

Reducing wait time in a hospital pharmacy to promote customer service.

Purpose: The purpose of this study was to compare the effects of 2 different interventions on wait times at a hospital outpatient pharmacy: (1) giving feedback to employees about customer satisfaction with wait times and (2) giving a combined intervention package that included giving more specific feedback about actual wait times and goal setting for wait time reduction in addition to the customer satisfaction feedback. The relationship between customer satisfaction ratings and wait times was examined to determine whether wait times affected customer service satisfaction.

Subjects And Methods: Participants were 10 employees (4 pharmacists and 6 technicians) of an outpatient pharmacy.