Group-based patient education via videoconference: A scoping review.

Objectives: To summarize recent evidence on the feasibility, acceptability, and effectiveness of videoconference (VC) group-based patient and caregiver education.

Methods: Systematic searches of the literature were conducted. Data was extracted on the characteristics of the studies and interventions and on the feasibility, acceptability, and effectiveness of the interventions.

Patients' negative experiences with health care settings brought to light by formal complaints: A qualitative metasynthesis.

Introduction: Narratives of negative patient experiences expressed in complaints can help health care professionals reflect on their practices.

Aims: To synthesise evidence from qualitative primary studies on patients' negative experiences with different health care settings and to obtain a detailed picture of what patients find problematic while receiving health care.

Design: Metasynthesis inspired by Sandelowski and Barroso.