Stud Health Technol Inform
August 2024
The integration of chatbots in healthcare has gained attention due to their potential to enhance patient engagement and satisfaction. This paper presents a healthcare chatbot providing comprehensive access to patient summaries, aligned with the European Patient Summary. Leveraging Natural Language Processing (NLP) capabilities, our chatbot employs intent classification using the fine-tuned bioBERT model to categorize user queries effectively and extract relevant information from the patient summary stored in a database.
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