Publications by authors named "Alicia A Wong"
Implementation of Collection of Patients' Disability Status by Centralized Scheduling.
Jt Comm J Qual Patient Saf
October 2021
Article Synopsis
- Collecting disability status in electronic health records (EHRs) is essential for addressing healthcare disparities faced by patients with disabilities, but little guidance exists on how to implement this effectively.
- A pilot trial at a Colorado academic hospital involved centralized call center staff training to collect patients' disability status during new patient registration, resulting in a significant increase in documentation from 9.5% to 53.5% over six weeks.
- The study found that patients were generally supportive of the collection process, with no complaints, suggesting that universal implementation of disability status screening could enhance equitable healthcare delivery.
Background: Patients with disabilities often require healthcare accommodations in order to access high-quality, equitable healthcare services. While attention has been paid to accommodation needs in specific disability populations, limited research to date has explored healthcare accommodations that cross-cut diverse disability populations.
Objective: To identify a deeper understanding regarding accommodations in healthcare settings that could apply across disability populations and promote equitable healthcare.