Don't overthink it: The paradoxical nature of expertise for the detection of errors in conceptual business process models.

Business process models are widely used artifacts in design activities to facilitate communication about business domains and processes. Despite being an extensively researched topic, some aspects of conceptual business modeling are yet to be fully explored and understood by academicians and practitioners alike. We study the attentional characteristics specific to experts and novices in a semantic and syntactic error detection task across 75 Business Process Model and Notation (BPMN) models.

Patient perspectives of telemedicine quality.

Background: The purpose of this study was to explore the quality attributes required for effective telemedicine encounters from the perspective of the patient.

Methods: We used a multi-method (direct observation, focus groups, survey) field study to collect data from patients who had experienced telemedicine encounters. Multi-perspectives (researcher and provider) were used to interpret a rich set of data from both a research and practice perspective.