Adapting a patient satisfaction instrument for low literate and Spanish-speaking populations: comparison of three formats.

Objective: To compare responses to print versions of the Consumer Assessment of Healthcare Providers and Systems 2.0 survey (CAHPS) to those for an illustration enhanced format and a telephone based interactive voice response format.

Methods: First, 2015 adult patients awaiting primary care visits completed: demographic information, Test of Functional Health Literacy (S-TOFHLA), CAHPS in one of three formats: print, illustrated, or interactive voice.

The effect of a simple educational intervention on interest in early abortion training among family medicine residents.

Objectives: We aimed to assess the effect of an educational intervention on the interest in and support for abortion training among family medicine residents.

Methods: We conducted a cross-sectional survey before and after an educational lecture on medical and surgical abortion in primary care among 89 residents in 10 New Jersey family medicine programs.

Results: Before the lecture, there was more interest in medical abortion training than surgical abortion.

Performance of the English and Spanish S-TOFHLA among publicly insured Medicaid and Medicare patients.

The objective of this study was to analyze the psychometric properties of the English and Spanish S-TOFHLA for three patient populations of interest. Despite being widely used, little is written about psychometric properties of the S-TOFHLA, particularly the Spanish version. Participants were Medicaid and Medicare patients: 936 non-Hispanic and 368 Hispanic patients completed the English S-TOFHLA; 1066 Hispanics completed the Spanish S-TOFHLA.

Developing an illustrated version of the Consumer Assessment of Health Plans (CAHPS).

Background: The most commonly used tool for assessing member satisfaction with health plans in the United States is the Consumer Assessment of Health Plans (CAHPS). Yet its complexity exceeds the abilities of many patient populations. An illustrated version of the CAHPS instrument was designed for low-literacy audiences; the illustrations were tested and were then revised toreflect respondents' feedback.